SMS Privacy Policy

The Neighborhood Bridge (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information—especially with regard to SMS communications—in connection with our website and services.

Information We Collect
We collect personal information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Phone number (including mobile number)

  • School affiliation or service need

  • Other relevant details submitted via our online forms

How We Use Your Information
We use the information you provide to:

  • Assign a trained volunteer Advocate to follow up with you

  • Respond to your inquiries and provide requested support services

  • Communicate important updates or schedule appointments via SMS

  • Improve our services and fulfill our mission of connecting families with needed resources


SMS Communication Policy
By submitting your mobile number through our website or registration forms, you consent to receive SMS text messages from The Neighborhood Bridge. These messages may include:

  • Appointment reminders or scheduling

  • Program updates

  • Service follow-ups

We do not use SMS for marketing purposes, and we never sell your information. You may opt out of SMS communications at any time by replying STOP to any message.

Information Sharing
We do not sell, trade, or rent your personal information to others. We may share limited information only with:

  • Volunteers assigned to work with you

  • Authorized third-party service providers (such as Votacall) strictly for communication or service facilitation

All third-party providers are required to maintain confidentiality and security.

Data Security
We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access.


Your Consent
By using our website and submitting your contact information, you consent to the terms of this Privacy Policy and our use of your personal information as outlined above, including SMS communications.


Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and will become effective upon posting.

Contact Us
If you have any questions about this policy or your data, please contact:

The Neighborhood Bridge
38 N. Austin Blvd.
Oak Park, IL 60302
info@theneighborhoodbridge.org
708.260.3100

By providing your mobile number, you agree to receive SMS communications from The Neighborhood Bridge related to your service needs. Message and data rates may apply. You may opt out at any time by replying STOP.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.